Problem: AP Payment Batch – In Progress

Product:  Clarus
Applies to:  All
Article Type:  Problem 

Summary:
A user is preparing an Accounts Payable batch of payments, and the system says that the batch is ‘In Progress’.

Details:
There may be several reasons for this problem.

1. The user’s PC may have locked up.   In this case, reprocessing the invoices in a new batch is the appropriate action.

2. There may be too many invoices in the payment batch for the system to handle without error.  The maximum number of invoices is difficult to determine, as many factors come into play – the capacity and speed of the user’s PC, the traffic on the network, the capacity and speed of the server.  And it has been noted in the past that a much larger batch had been processed without error – so why should this smaller batch be a problem?  This is very difficult to determine.  But often, breaking the offending batch into smaller batches solves the problem.

3. There is also the possibility that the data in the payment batch is the cause of the problem.  If this is true, then re-processing the same invoices in a new batch will likely result in another problem batch with a status of ‘In Progress’.  One of the most likely suspects in this regard is a vendor name that contains a special character that the system has trouble processing.  An example is the vendor name ‘Sam’s Club’.  The apostrophe in the word Sam’s can cause the entire batch to fail.  It is recommended that you scan the entire vendor file and remove any apostrophes in vendor names.
 
Resolution/Workaround:
To resolve this issue, press the Select button (lightening bolt icon) to cause the system to re-select the invoices already in the payment batch.  This will generate a screen showing all of the checks in the batch and offering only one option – that is to void or spoil the checks.  Once this is complete, the user should be able to run an AP check register, or do inquiries to verify that the checks are voided.  The invoices associated with the voided checks can then be re-processed in a new payment batch.

If the error continues to occur, try reducing the number of invoices in the batch and check for problems with the data in the invoices.

If the provided Resolution/Workaround does not resolve your issue, please contact BizNet Software Support for further assistance.